Terms of Service

These terms apply whenever you use pet-carrier.co.uk or place an order with us. By using our site, you agree to them.

Orders and pricing

All prices are shown in pounds sterling and include VAT where applicable. We reserve the right to correct pricing errors and to cancel and refund any order affected by one. Placing an order does not guarantee stock availability, we’ll let you know promptly if there’s an issue.

Payment

Payments are processed securely through Stripe. We do not store your full card details on our servers.

Product descriptions

We do our best to describe our products accurately, including sizing and materials. Minor variations in colour or packaging may occur. Please see our disclaimer for more on how we describe products.

Delivery

See our shipping page for delivery times and costs. Risk in goods passes to you on delivery.

Returns

See our returns policy for details on returning an item.

Limitation of liability

We are not liable for indirect or consequential losses arising from use of our products or website, except where such liability cannot be excluded under UK law.

Governing law

These terms are governed by the laws of England and Wales.

Contact

Questions about these terms can be sent to hello@pet-carrier.co.uk.